There are various of factors that can contribute to occasional slow download speeds or time-outs. If it seems that your site generally is always slow, it may be because you have images on your pages that are too large. If you have larger images, try using image compression software to reduce your image file size.

Another reason could be a problem or congestion with a provider that is out of our network but between you and us. If your ISP is having any troubles it will also produce the same laggy effect.

Run a Trace from your computer to your web site: When you download from your site, you are taking a path to get from your computer to your web site. To do so using Windows:

* Go to START
* Click on PROGRAMS
* Click on MS-DOS PROMPT
* Type TRACERT your_domain.com (replace your_domain.com with your domain or IP address)

You will see output that has lines like this:
64-129-174-182.static.twtelecom.net (64.129.174.182)  33.790 ms  150.093 ms  2.093 ms
ge-1-2.core2.colo4dallas.net (206.123.64.30)  0.962 ms  1.638 ms  1.101 ms
vz20-tx.privatesystems.net (72.249.47.200)  1.159 ms  1.592 ms  1.378 ms
(72.249.47.36)  1.017 ms  0.960 ms  0.972 ms

Each of the numbers above are three attempts that your computer makes to get to that location. A * or any number over 300 is a sign of a slow link.

If you see a slow link the problem is in the route upstream from us, between you and us. If the problem continues or is extend you may want to consider calling them or contact us and ask that we contact them.

Test the speed from another part of the Internet in a different location and in your same location. Tracert.com provides a series of tools to test from various locations.